Key takeaways
- Clients should browse services, pick staff, and confirm without pinching or zooming.
- Sign-in and profile flows must work on small screens.
- Reminder emails should read clearly on mobile too.
Mobile is the default booking channel
Customers discover you on Instagram, reply in messaging apps, and book between other tasks — usually on their phone. A clunky portal sends them back to calling or DMing you.
What mobile-friendly means in practice
Large tap targets, readable typography, clear steps, and fast paths from service selection to confirmation. Staff selection and class enrollment should not require a desktop layout.
FLEXY's customer portal on mobile
FLEXY's customer-facing portal is designed for phone-first booking across services, staff selection, classes, and account sign-in — with reminder emails formatted for mobile reading.