Key takeaways
- Send reminders about 24 hours before visits or class sessions.
- Include a confirmation link so clients actively confirm attendance.
- Separate reminder flows for 1:1 appointments and group classes when needed.
Why reminders matter for service revenue
No-shows leave empty chairs, unused session time, and lost revenue. A short reminder with date, time, service, and location reduces forgetfulness — especially for bookings made days or weeks ahead.
What good reminder automation includes
Effective reminders are timely, readable on mobile, and tied to the correct visit or class session. Confirmation links give you a signal that the client still plans to attend.
Businesses should control whether reminders are enabled and which channel is used — email today, with room for SMS when available.
Reminders in FLEXY
FLEXY can send email reminders about 24 hours before a booked visit or class session, including service details and a link to confirm attendance. Reminders respect your business time zone.